LAB-GROWN DIAMOND ENGAGEMENT RINGS

ZM Fine Jewelry pieces is covered by:

Lifetime Gemstone Warranty

• Applicable to lab-diamonds and moissanite gemstones.
• Covers all changes to optical properties (clarity, colour, and brilliance) of the moissanite gemstone.

Manufacturer’s Warranty

• Applicable to all ZM Fine Jewelry gold and/or platinum jewelry settings (rings, earrings, necklaces, bracelets).
• Covers any errors, defects or discrepancies between the ordered/approved product and the received product.
• Covers structural (setting) damage resulting from manufacturing defects (present upon receipt of item).
• This warranty does not cover bending/warping or prong movement.
• This warranty does not cover any incidental or wear and tear damages.
• Any alterations or treatments to the ZM Fine Jewelry gold/platinum jewelry will void the Warranty.

Small Stone Replacement

• Covers the replacement or small pavé stones (under 2mm) within the first 6 months of receiving the ring in the event they fall out of your setting.

The warranties are automatically applied to each ZM Fine Jewelry purchase and are only available to the original purchaser.

Please consider protecting your ring against loss, theft, disappearance and incidental damages with comprehensive Jewelry Insurance. 

Read our warranty page for further information and don’t hesitate to contact us if you have any questions/concerns.

You have the choice of paying for your whole order upfront, or one of our two flexible payment plans.

ZM Fine Jewelry Payment Plan

Pay on your own time - No interest rates or time limits!

• Available to all clients worldwide.
• This in-house plan is offered through us via PayPal Invoice.
• There is no eligibility criteria.
• There are no interest rates or time limits (you simply pay as much as you want when you want towards the owed amount).
• Once we have received 50% of the full amount, we start the work (create the CAD, cut the stones, cast the ring).
• Once we have received 100% of the ring (and the ring is ready,) we ship it out.
• With this option, you must complete your payment before we ship the ring to you.
• To proceed with this payment plan, please contact us with your order details. 

Affirm Payment Plan

Receive the ring before completing your payments!

• Available to Canadian clients only at this time.
• This plan is available through a third-party, Affirm.
• You must apply to determine if you're eligible.
• Interest rates may apply based on the length of the payment period.
• The benefit with this plan is you can receive the rings before completing your payments.
• To proceed with this payment plan, add your order to cart, proceed to checkout & select Affirm under the Payment Section.

In most cases, if the ring you purchased is slightly too small or large, a simple resize can be done. There are limitations to rings that require a significant increase or decrease in size, and in this scenario, remanufacturing may be necessary to maintain the structural integrity of your piece.

All pieces come with a free 180 day resize service (which is applicable to simple resizes). If your resize is needed outside of the 180 day resize service, our team quote you upon request.

We recommend shipping return orders via a trusted and trackable service as ZM Fine Jewelry not responsible for any lost, damaged, or stolen parcels. Resizings requiring remanufacturing entirely will be quoted by our team. Resizings take about 5 weeks.

As we create each piece to order, please allow the following timeframes for the production. Our made-to-order jewelry turnaround time is approx. 6-8 weeks from order date. If you decide to add on the rush service, this gets reduced to approx. 4-6 weeks.

Please note that CAD revisions are not taken into account in this production timeframe. As such, please expect an extended production timeframe if revisions are requested by the customer. Timeframes may increase without notice during peak seasons or due to other circumstances.

Made-to-order pisces:
We offer cancellations up until the made-to-order item is ready to ship. Once fulfilled, the items cannot be returned for a refund. In the event you would like to modify something, our team can assist in transforming your piece as needed. 

To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). That way, you get to see exactly what the final ring will look like. If the product has a defect upon shipping to the client that was missed, we will repair it or offer an exchange (our discretion). These exchanges can only be done within 7 days of receiving the piece and the piece must be returned in new condition (no damage).

Ready-to-ship pisces:
We are happy to offer returns and exchanges on eligible ready-to-ship jewelry within 30 days of delivery.

To qualify, items must be unworn, undamaged, and returned in their original condition. Please note that any items resized at the customer's request prior to shipment are considered final sale and are not eligible for returns or exchanges.

Items that have been worn or damaged are also not eligible for returns or exchanges.

See full cancellation details.

On top of everything you’ve read above, we wanted to share a little more about our lab-grown diamonds and custom jewelry process.

Our lab-grown diamonds are carefully selected with quality, beauty, and value in mind. Unless otherwise specified, we focus on high-quality, colourless diamonds with excellent clarity and cut characteristics. Each diamond is individually sourced based on the specifications of your order, allowing us to find the best combination of quality and value rather than limiting you to a small selection of pre-selected stones.

Looking for a particular carat weight, shape, colour, clarity, or diamond specification that you don’t see listed on our website? Simply reach out to us. Our team can source a lab-grown diamond specifically for you and help guide you through the different options available within your preferences and budget.

Customization is also at the heart of what we do. If you don’t see the exact ring or piece of fine jewelry you have in mind, we can create it for you. From modifying one of our existing designs to creating something completely custom, our team will work with you throughout the design process to bring your vision to life.

Because each piece is made to order and many of our diamonds are individually sourced for your order, our typical production timeframe for fine jewelry is approximately 8 weeks (unless client upgrades to faster production time which then reduces it to approx. 4-6 weeks). Custom designs may require additional time depending on the complexity of the piece and the approval process. Production timelines may also increase during peak seasons or due to circumstances outside of our control.