F.A.Q

Frequently Asked Question

QUESTIONS, ANSWERED HONESTLY.

What Is a Lab-Grown Diamond?

A lab-grown diamond is a diamond created in a controlled laboratory environment using advanced technology that replicates the conditions in which diamonds naturally form.

Rather than being mined from the earth, lab-grown diamonds are grown from a small diamond seed using one of two methods: Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT).

The result is the same chemical, physical, and optical properties as a natural diamond, with a different origin.

At ZM Fine Jewelry, we love lab-grown diamonds for their beauty, quality, and the flexibility they offer when creating a piece that feels truly yours.

Are Lab-Grown Diamonds Real Diamonds?

Yes. Lab-grown diamonds are real diamonds.

They are made of crystallized carbon and have the same chemical, physical, and optical properties as natural diamonds. They offer the brilliance, sparkle, durability, and timeless beauty you expect from a diamond.

The main difference is their origin: natural diamonds form within the earth over an extremely long period of time, while lab-grown diamonds are created in a controlled laboratory environment using advanced technology.

Lab-grown diamonds should not be confused with diamond alternatives such as moissanite or cubic zirconia. While these stones can have a diamond-like appearance, they are different gemstones with different chemical and physical properties.

How Do I Choose the Right Diamond?

Choosing the right diamond is about finding the balance between beauty, quality, size, and budget that matters most to you.

A great place to start is with the 4Cs: Cut, Color, Clarity, and Carat Weight.

Cut: Influences how beautifully your diamond reflects light and sparkles.


Color: Refers to how colourless a diamond appears. The less noticeable colour, the higher the colour grade.

Clarity: Evaluates the natural characteristics and inclusions found within a diamond. Many inclusions are microscopic and cannot be seen without magnification.

Carat Weight: Measures the weight of the diamond and is one of the factors that influences its overall size and price.

Beyond the 4Cs, consider the diamond's shape, proportions, setting, and how it looks to your eye. Two diamonds with similar specifications can still have their own unique appearance.


There is no single “perfect” diamond, the right one is the diamond that gives you the look you love while staying within your priorities and budget.

Not sure where to begin? Our team is here to guide you through every detail and help you find a diamond you'll love for a lifetime.

ZM Fine Jewelry - What Can You Expect?

On top of everything you’ve read above, we wanted to share a little more about our lab-grown diamonds and custom jewelry process.

Our lab-grown diamonds are carefully selected with quality, beauty, and value in mind. Unless otherwise specified, we focus on high-quality, colourless diamonds with excellent clarity and cut characteristics. Each diamond is individually sourced based on the specifications of your order, allowing us to find the best combination of quality and value rather than limiting you to a small selection of pre-selected stones.

Looking for a particular carat weight, shape, colour, clarity, or diamond specification that you don’t see listed on our website? Simply reach out to us. Our team can source a lab-grown diamond specifically for you and help guide you through the different options available within your preferences and budget.

Customization is also at the heart of what we do. If you don’t see the exact ring or piece of fine jewelry you have in mind, we can create it for you. From modifying one of our existing designs to creating something completely custom, our team will work with you throughout the design process to bring your vision to life.

Because each piece is made to order and many of our diamonds are individually sourced for your order, our typical production timeframe for fine jewelry is approximately 8 weeks. Custom designs may require additional time depending on the complexity of the piece and the approval process. Production timelines may also increase during peak seasons or due to circumstances outside of our control.

What Is Your Return / Exchange Policy?

We offer cancellations up until the item is ready to ship. Once fulfilled, the made-to-order items cannot be returned for a refund. In the event you would like to modify something, our team can assist in transforming your piece as needed. 

To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). That way, you get to see exactly what the final ring will look like. If the product has a defect upon shipping to the client that was missed, we will repair it or offer an exchange (our discretion). These exchanges can only be done within 7 days of receiving the piece and the piece must be returned in new condition (no damage).

See full cancellation details.

What Payment Plan Options Do You Have?

You have the choice of paying for your whole order upfront, or one of our two flexible payment plans.

ZM Fine Jewelry Payment Plan

Pay on your own time - No interest rates or time limits!

  • Available to all clients worldwide.
  • This in-house plan is offered through us via PayPal Invoice.
  • There is no eligibility criteria.
  • There are no interest rates or time limits (you simply pay as much as you want when you want towards the owed amount).
  • Once we have received 50% of the full amount, we start the work (create the CAD, cut the stones, cast the ring).
  • Once we have received 100% of the ring (and the ring is ready,) we ship it out.
  • With this option, you must complete your payment before we ship the ring to you.
  • To proceed with this payment plan, please contact us with your order details. 

Affirm Payment Plan

Receive the ring before completing your payments!

  • Available to Canadian clients only at this time.
  • This plan is available through a third-party, Affirm.
  • You must apply to determine if you're eligible.
  • Interest rates may apply based on the length of the payment period.
  • The benefit with this plan is you can receive the rings before completing your payments.
  • To proceed with this payment plan, add your order to cart, proceed to checkout & select Affirm under the Payment Section.
How Do Repairs Work?

As gold is a malleable metal, it can be bent out of shape on impact or due to repeat movements. As such, yearly inspections and repairs is recommended.

At that point, the jeweler will inspect all the prongs to make sure they are securing the stone in place. We offer repairs and maintenance on rings at a fee (at cost of labor/materials).

In this case, the customer is responsible to ship the ring to us, and also cover the return shipping fee, plus any repair costs. We recommend shipping return orders via a trusted and trackable service as ZM Fine Jewelry is not responsible for any lost, damaged, or stolen parcels.

Any and all damage should be covered by an independent jewelry insurance (buyer's responsibility) and is not covered by the included manufacturer's warranty. Repairs take about 5-6 weeks.

Do You Have A Warranty?

ZM Fine Jewelry pieces is covered by:

Lifetime Gemstone Warranty

• Applicable to lab-diamonds and moissanite gemstones.
• Covers all changes to optical properties (clarity, colour, and brilliance) of the moissanite gemstone.

Manufacturer’s Warranty

• Applicable to all ZM Fine Jewelry gold and/or platinum jewelry settings (rings, earrings, necklaces, bracelets).
• Covers any errors, defects or discrepancies between the ordered/approved product and the received product.
• Covers structural (setting) damage resulting from manufacturing defects (present upon receipt of item).
• This warranty does not cover bending/warping or prong movement.
• This warranty does not cover any incidental or wear and tear damages.
• Any alterations or treatments to the ZM Fine Jewelry gold/platinum jewelry will void the Warranty.

Small Stone Replacement

• Covers the replacement or small pavé stones (under 2mm) within the first 6 months of receiving the ring in the event they fall out of your setting.

The warranties are automatically applied to each ZM Fine Jewelry purchase and are only available to the original purchaser.

Please consider protecting your ring against loss, theft, disappearance and incidental damages with comprehensive Jewelry Insurance. 

Read our warranty page for further information and don’t hesitate to contact us if you have any questions/concerns.

What Is The Production Time?

Made-to-order pieces require approx. 8 weeks from order date (unless the client upgrades the production timeline) which then brings it down to approx. 4-6 weeks.

Please note that CAD revisions are not taken into account in this production timeframe. As such, please expect an extended production timeframe if revisions are requested by the customer. Timeframes may increase without notice during peak seasons or due to other circumstances.

Can Jewelry Be Resized?

In most cases, if the ring you purchased is slightly too small or large, a simple resize can be done. There are limitations to rings that require a significant increase or decrease in size, and in this scenario, remanufacturing may be necessary to maintain the structural integrity of your piece.

All pieces come with a free 180 day resize service (which is applicable to simple resizes). If your resize is needed outside of the 180 day resize service, our team quote you upon request.

We recommend shipping return orders via a trusted and trackable service as ZM Fine Jewelry not responsible for any lost, damaged, or stolen parcels. Resizings requiring remanufacturing entirely will be quoted by our team. Resizings take about 5 weeks.

Can I visit your store without an appointment?

We ask that you book an appointment to visit us in-store. We have varying hours and staff availability so we want to ensure someone is available to help you. While it may be possible for us to accommodate walk-ins at times, we do prioritize our scheduled appointments. Depending on their needs, clients who walk-in may be asked to book an appointment at a later time.

Why are consults by appointment only?

We believe that your experience with us should be as unique and special as the jewelry you’re looking to create. That’s why we offer consultation appointments to provide you with a personalized and tailored experience. Our team wants to ensure that you have all of your questions answered, that we have the necessary items on hand, and that we can verify stock with our production manager ahead of you coming in. All of this takes time and attention to detail, which is why we offer consultations by appointment only. This allows us to provide you with the time, care, and guidance you deserve!

How do I book a consultation?

You can book your consultation here.

Is the consultation free?

Yes, our consultations are complimentary. Although you are welcome to purchase your ZM item (either in full or start a payment plan) at the time of your appointment to lock in your quoted price, there is no commitment requirement or pressure to purchase during our consultations. We understand you may not be ready to buy or want to weigh your options before ordering!

What is a virtual appointment?

Our new Virtual Consultation service allows you the unique opportunity to virtually explore our showroom boutique from the comfort of your own home. Our dedicated Jewelry Consultants are eager to guide you through our curated collections of hand-crafted jewelry and showcase the diverse customization options available to you. With this innovative service, you can expect the full ZM Fine Jewelry experience, delivered directly to you through a personalized video call.

What do I need to access a virtual consultation?

To access your virtual consultation, you will need access to a computer/laptop, a decently strong/fast internet connection, and an email address (preferably Gmail).

What platform do you use for virtual consultations?

We use a platform called Calendly to book appointments and Google Meet for virtual consultations.

How can I cancel my consultation?

To cancel your appointment, please email us at team@zmfinejewelry.com as soon as possible, or at minimum 1 business day in advance.

How can I reschedule my consultation? 

To reschedule your consultation, please email us at team@zmfinejewelry.com as soon as possible, or at minimum 1 business day in advance.

Can I change my appointment type?

Yes! If your needs have changed since booking your appointment and you would like to change your appointment type, please email us at team@zmfinejewelry.com as soon as possible, or at minimum 1 business day in advance.

Do you have a selection to shop from?

Yes, we have a small jewelry selection available in our showroom for you to browse and purchase from. We have a range of moissanite engagement rings, wedding bands, earrings, necklaces, and bracelets in solid gold and platinum. We strive to keep a variety of designs, stone shapes, stone sizes, stone cuts and metals in stock to accommodate your preferences. Although our entire selection is not always listed on our website, you may consult our in-stock selection here to get a general idea of our current available in store options.

Do you have my ring size?

We will have a small selection of rings to browse from and try on. They typically range from sizes 4.5 to 7. Although we try to carry a range of sizes, we cannot guarantee we will carry your ring size in store at the time of your visit.

Will you have the design I want to see in store for my appointment?

As each ZM piece is made to order and completely customizable, we offer endless customization and combination possibilities. Although we try to keep our showroom stocked with popular designs and it’s possible you will find exactly what you’re looking for, we cannot guarantee we will have your desired design (with your exact combination of specs) available for viewing in store at the time of your appointment. That said, we will do our best to have your preferred design, or something similar, available to you during your appointment. So while we can’t guarantee that every single detail you want will be available for viewing in-store, we’re more than happy to help you identify design features that fit your style and preferences.

Is your showroom accessible? 

Our showroom is accessible for wheelchairs and mobility aids. There is a ramped curb a few feet from our entrance. We do not have a push to open button at our entrance but one of our staff members can assist with letting you in! If you require any accommodations, please let us know while filling out your consultation request form and we will do our best to accommodate your needs.

Do you offer evening or weekend appointments?

We are currently open weekdays between 9 am and 5pm EST, and booking appointments weekdays between 10am and 4pm EST. We don't offer evening or weekend appointments at this time. However, we understand that many of our clients have busy schedules and may require appointments outside of these hours. We are constantly evaluating our business and are hoping to expand our hours to better serve our clients in the future.

Rest assured, if we do decide to offer evening or weekend appointments, we will make sure to communicate this with our clients through social media and our official website. In the meantime, please don't hesitate to contact us during our regular business hours to schedule an appointment or ask any questions you may have.